Frequently Asked Questions
Q: What is the Patients' Forum?
It is a group of volunteer patients who are involved in discussing health issues and helping shape the services to patients
Q: Is this a Patient Reference Group?
The patient group at Sydenham Green have decided to call themselves a Forum, rather than a Patient Reference Group or Patient Participation Group. However, the Forum carries out a similar function to a PRG / PPG and could be referred to in those terms.
Q: Will the questions you ask me be medical or personal?
They will be general questions about the practice, how we are providing services and what we can do to improve them. Questions about your personal care or complaints will not be dealt with through the forum.
Q: Who else will be able to access my contact details?
The Forum is managed by a committee forumed from our patients. They will hold contact details, address, phone and email address, for the members but no clinical or other personal information will ever be shared with the Forum committee.
Q: How often will you contact me?
You will be sent the agenda for the next meeting and minutes of the past meeting. You may also be sent additional information as appropriate
Q: Do I have to take part in the group?
No, but if you change your mind, please let us know.
Q: What if I no longer wish to be on the contact list or I leave the surgery?
We will ask you to let us know if you do not wish to receive further messages. If you leave the practice, you will no longer be eligible to remain on the group.
Q: Who do I contact if I have further questions?
You can email the forum on firstname.lastname@example.org
You can also contact Ed Hillan our Practice Manager
The Practice was inspected by the Care Quality Commission in June 2016 and rated as GOOD.
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